Domain Email No Longer Working¶
If you switch to QUIC.cloud DNS and find that your domain is no longer receiving email, the problem is most likely with your
MX records control where email to your domain is sent, so if the
MX records are not pointing to the correct location, then delivery of email to your domain will fail.
How to Fix Your MX Records¶
If you are able, log into the DNS Zone from your previous DNS provider, and make note of the
MX records you find there.
Head back to your QUIC.cloud DNS Zone and compare. Delete any
MX records that don't match the ones from your old provider. Add any
MX records that are missing.
Wait a few hours for the changes to propagate and for your lost email messages to start arriving at your domain.
If you are unable to log into your old DNS provider, or the original records don't work for whatever reason, there are a few things you can try.
Use a Subdomain¶
When you enabled QUIC.cloud CDN, you pointed your root domain (as in
example.com) to QUIC.cloud's servers. If the original
MX record names your root domain as the Mail Server, this will be problematic. You don't want your Mail Server to point to QUIC.cloud. You want your Mail Server to point to your own server IP. Luckily, you can work around this. Ccreate a subdomain, point it to your original server IP, and use that for your domain's Mail Server.
mail.example.com for your domain's mail, do the following:
- Add a new record in the QUIC.cloud DNS Zone, like so:
- IPv4: copy the IP address from one of the other
Auto(this is not critical, if you wish to use another value)
- Get rid of any existing
- Add a new record, like so:
- Mail Server:
Wait for the DNS changes to propagate, and mail should start arriving at your domain
Use a cPanel URL¶
In some cases, using a subdomain, as described above, may not work due to SSL issues. If you are on a cPanel server, you can try setting your
MX record Mail Server value to your cPanel URL.
In other words, find the URL you visit to access cPanel, strip off the
https:// section and any port number that might be there, and use that.
For example, if you access cPanel at
https://cpanel.hosting-provider.com:2023, set your Mail Server to
If all else fails, talk to your hosting provider. They should be able to tell you what your Mail Server is for your account.
Third Party Providers¶
If you use a third party like Gmail to host your domain's mail, they should provide instructions for setting up
MX records. Here's a link to the Gmail instructions.