New Billing and Support System¶
On December 14th, 2023, we began the process of replacing our legacy Billing and Support system with a new, easier-to-use setup.
Billing, Support, and your my.quic.cloud Dashboard are now all linked under a single login account.
With our previous system, you were required to create a separate WordPress account in order to purchase credit or submit a support ticket. With this new system, everything is handled with one account.
Access¶
- All new registrations and logins will be handled through your QUIC.cloud Dashboard.
- You can find the Billing and Support link under the Dashboard's Account menu (the person figure) at the top of every page.
Purchases and Tickets¶
The new Billing and Support area can be accessed directly at https://account.quic.cloud/client/ when you are logged in. Any invoices or tickets you may have are displayed on this My Account page.
Use the Order menu to add money to your account balance and access your order history. Use the Tickets menu to get support.
Tickets may also be opened via email. Send a message to support@quic.cloud and it will be automatically imported into this system and displayed on your My Account page.
Legacy Billing and Support¶
Legacy Billing and Support will be accessible until March 31, 2024. This access is read-only, and is meant to provide you the opportunity to download any invoices you wish to preserve.